Refund Policy

Last updated: 2 November 2026

This Refund Policy applies to paid SellerBot subscriptions billed by TURKO DIGITAL - FZCO via Stripe or Cryptomus.

1. Digital service

SellerBot is a digital SaaS product. Access begins when checkout completes and your account receives an active subscription or prepaid access window.

2. General rule

Fees are generally non-refundable once access has been granted, including monthly, 6-month, and annual plans, except where required by applicable law or as we approve case-by-case.

3. When we may refund

• Duplicate accidental charges for the same plan period.
• Proven technical failure that prevented any usable access after payment, reported promptly.
• Other cases required by UAE or other applicable consumer rules.

4. How to request

Email business@sellerbot.gg from your account email with the payment date, amount, provider (Stripe/Cryptomus), and a short description. We aim to respond within a few business days.

5. Cancellations

You can stop renewal according to the tools available in billing (for example Stripe Customer Portal) or by contacting support. Cancellation stops future renewals; it does not automatically refund the current paid period.